Refund Policy

CHANGE-OF-MIND POLICY

Online shopping sometimes means you don't get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:
  • Notification is required within 15 days of delivery date.
  • Item to be returned must be in their original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • The item/s are NOT opened, used, worn or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging.
  • The refund amount will not include delivery costs. If the item was delivered for free, initial delivery cost will be deducted.
  • Handling fees will apply at 20% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required

If you would like to take this offer, please send us an email at info@make1.com.au and indicate the Order ID the item/s you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization number. All other relevant information will be given to you at this time. Make1 will not accept any return of any item/s without an RA from our Customer Service Representative.

Where the 15 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.


DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

REFUNDS OR CREDIT

Where a warranty claim is granted any refund will include all delivery and related costs for the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued via the original payment method or a credit to your account.


REPLACEMENT

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.